1.1. TLMG Group Italy S.r.l.s. ("the TLMG GROUP") offers clear, quality guarantees. If a job is not completed to the client’s satisfaction, the client can request that it be reviewed and even done over again. If the second version is also not to the client’s satisfaction, the client is entitled to a full or partial refund amounting to the cost of the translation. The client will of course have to prove the errors found with regard to grammar, syntax or vocabulary used. 1.2. Should delivery be delayed by more than a third of the established times, plus one day, and should the delay be directly and solely attributable to the TLMG GROUP, we will refund you up to 100% of the cost of the job.
The following general conditions of sale apply to all jobs performed by the TLMG GROUP for its clients. 2.1. All translation requests must be accompanied by an order including the price which the parties have agreed to. This order must be received via traditional post, electronic mail or fax, without which we reserve the right not to commence work. An order sent via our portal will also be accepted. 2.2. The count unit for a translation is per word in the source language, unless otherwise previously agreed to in writing. 2.3. Should a client cancel an order, the work that has been already completed will be invoiced 100% and the outstanding work will be charged at 50%. 2.4. Unless otherwise specified, all invoices must be paid within 14 working days after invoicing. 2.5. Any late payment or missed payment will give cause for immediate collection of the entire amount due from the client, without previous notice or other formalities. The TLMG GROUP reserves the right to charge interest calculated according to the official rate of the Bank of Italy in force on the date on which such payment should have taken place. The customer must reimburse any expenses TLMG GROUP incurs to settle the matter. 2.6. Should there be any late payments, current orders will be put on hold. 2.7. Under no circumstances will the TLMG GROUP be held responsible for translations which are not stylistically satisfactory. Particularly in the case of advertising material, the TLMG GROUP’s services are limited, unless specifically requested, to simple translation. The TLMG GROUP is not required to draft text in an advertising style that differs from the source text. Our responsibility, however, is limited to the invoice amount. 2.8. Any complaints involving a translation costing more than 1000 euro will be taken into consideration only and exclusively if received by registered letter with acknowledgment of receipt, at the latest within fourteen days from delivery of the job or parts thereof. For translations amounting to less than 1000 euro, the complaint can also be submitted by e-mail. All complaints must be accompanied by reasons, with a significant number of concrete examples. Once the time frame of 14 days has lapsed, the translation will be considered correct. 2.9. In the case of customer dissatisfaction, i.e. where complaints are made by the deadline, the TLMG GROUP shall, at its expense, and in a third of the time elapsed from the order plus 24 hours, provide a re-elaboration of the contested translation. The quality of this second document will need to be evaluated to establish the amount of refund. 2.10. The TLMG GROUP may not be held responsible for any delays caused by faulty faxes, modems, e-mail and other mail or courier services, not directly controlled by the TLMG GROUP. 2.11. Under no circumstances may errors present in a part of the translation call into question the entire job. The TLMG GROUP reserves the right, in such cases, to make the necessary amendments. 2.12. Only written agreements between the parties will be taken into consideration. Legal jurisdiction is that of Brescia. In the case of any missed payment, any representation or partial or total reproduction of such translation is unlawful.
THE TLMG GROUP AND / OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTEES AND CONDITIONS WITH REGARD TO THE SERVICES OFFERED, INCLUDING ALL IMPLIED WARRANTEES AND CONDITIONS OF MERCHANTABILITY, SUITABILITY FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. UNDER NO CIRCUMSTANCES WILL THE TLMG GROUP AND / OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF THE RIGHT OF USE, LOSS OF INFORMATION OR PROFITS, WHETHER AS A RESULT OF THE FULFILMENT OF THE CONTRACT, NEGLIGENCE OR OTHER TORTUOUS ACTION, ARISING OUT OF, OR IN ANY WAY CONNECTED TO, SERVICES PROVIDED BY THE TLMG GROUP ITSELF.